Frequently Asked Questions
Everything you need to know about shopping with MTN Shop UK
What is the standard delivery time for orders within the UK?
We offer standard shipping via Royal Mail and DPD, which typically takes 2-4 business days. Next-day delivery is available for orders placed before 2:00 PM GMT, Monday through Friday.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between slim-fit and oversized collections.
Which payment methods do you accept?
MTN Shop UK accepts all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton and recycled polyester. Look for the 'Eco-Conscious' badge on specific product listings for more details.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.